1. Background
Charlie Carroll Property understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website, https://charliecarrollproperty.co.uk (“Our Site”), and will only collect and use personal data in ways that are described in this policy and in accordance with UK data protection law.
Please read this Privacy Policy carefully. By using Our Site or submitting your personal data via our contact forms, property enquiries, or valuation requests, you acknowledge this Privacy Policy.
2. Information About Us
Charlie Carroll Property is an independent estate agency operating in England.
Email: me@charliecarrollproperty.co.uk
Telephone: 01386 901367
Charlie Carroll Property is the Data Controller responsible for your personal data.
3. What Does This Policy Cover?
This Privacy Policy applies to:
- Your use of Our Site
- Property enquiries, valuation requests, and viewing bookings
- Our services as an estate agent, including sales and marketing activities
Our Site may contain links to third-party websites (such as property portals). We are not responsible for their privacy practices.
4. What Is Personal Data?
Personal data means any information that can identify you directly or indirectly, as defined by the UK GDPR and the Data Protection Act 2018.
5. Your Data Protection Rights
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
6. What Data We Collect
We may collect the following data:
| Data Type | How We Collect It |
|---|---|
| Identity Data (name) | Enquiry forms, valuation requests |
| Contact Data (email, phone) | Property enquiries, viewings |
| Property Information | Valuations, sales instructions |
| Financial / Compliance Data | AML & identity checks (where required) |
| Technical Data (IP, browser) | Website analytics |
| Marketing Preferences | Email opt-ins |
We do not collect special category data unless legally required.
7. How We Use Your Data & Lawful Basis
| Purpose | Lawful Basis |
|---|---|
| Responding to enquiries | Legitimate interest |
| Property valuations & viewings | Legitimate interest / contract |
| Marketing a property | Contract |
| Legal & AML compliance | Legal obligation |
| Email marketing | Consent |
| Website analytics | Consent |
8. How Long We Keep Your Data
- General enquiries: 12 months
- Client property files: 6 years
- AML records: 5 years (legal requirement)
- Website analytics: 26 months (anonymised)
9. Data Storage & Security
Your data is stored securely within the UK or EEA. We use appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.
10. Sharing Your Data
We may share data with trusted third parties where necessary, including:
- Property portals (e.g. Rightmove, Zoopla)
- Solicitors & conveyancers
- Identity verification providers
- Website & analytics providers
- Email and CRM systems
All third parties are required to protect your data appropriately.
11. Marketing Communications
You may opt-in to receive marketing communications. You can unsubscribe at any time using the links in our emails or by contacting us directly.
12. Cookies
Our Site uses cookies to improve functionality and analyse usage. Non-essential cookies are only used with your consent. For more information, please see our Cookie Policy.
13. Accessing Your Data
You may request a copy of your personal data at any time. We will respond within one calendar month.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
